P
MARK · PRIVACY
Home / Privacy Policy
WINDOW SCHEDULE: HOW YOUR DETAILS ARE HANDLED
Privacy Policy
In plain language: what this site keeps when you send a Window Enquiry, and why.
This policy covers windowsrestorationcaulfield.com.au. It explains what information reaches us through the website, what we use it for, where it is kept and how to ask to see it or have it removed. The Window Enquiry form is the only place on the site where you send us details. You can read every guide without an account.
REFERENCE PHOTO
A latch holds an opening shut until you decide to open it.
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MARK · INFORMATION
What the Window Enquiry form collects
Information only reaches us when you type it into the form and press send. The guides need no sign-up or login. Beyond what is covered under cookies below, reading the site does not ask you for personal details.
FIELD · STATUSWHAT IT HOLDS
Required · Name and emailYour name and email address, so we can reply to you.
Required · MessageA description of the window you have in mind. This can include its type, the opening, the frame or glass you’d like and anything else you want to tell us.
Optional · PhoneA phone number, only if you choose to give one.
Optional · LocationThe suburb or area where the window is needed, which gives your enquiry context.
Optional · SubjectA short subject line for your enquiry.
Optional · Budget and timeframeA rough idea of cost and timing, if you choose to share one.
The form doesn’t accept file uploads, so photos aren’t collected through the website. Please don’t include details a window enquiry doesn’t need, such as financial or identity information.
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P2 · USE
Why it is used
We use enquiry details to read and reply to your enquiry about a window made to order. We also use them for the follow-up messages in that same conversation and to keep a record of what was discussed, so nobody has to ask you the same question twice.
Your details aren’t added to marketing mailing lists or sold to other businesses. No payment is taken through the website.
P3 · STORAGE AND SHARING
Where it is kept
Enquiries are stored privately in the database of this website’s WordPress installation, on the server that hosts the site. They are not automatically passed to external marketing, mailing or payment services.
Only the people who run the website and reply to enquiries can see them. We would disclose your details to anyone else only if the law required it. We keep an enquiry for as long as it is useful for answering you and keeping a record of the conversation. You can ask for yours to be deleted at any time.
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MARK · COOKIES AND IMAGES
Cookies and embedded images
Cookies here keep the site working, and enquiry details are never passed to advertising networks.
Like most WordPress websites, this site may set small cookies that it needs to work. These can help keep the site secure, remember basic settings or keep site administrators signed in. Visitors don’t need an account to read any page.
The photographs in the guides are loaded from Unsplash, an image service. When a page loads, your browser requests those images from Unsplash’s servers. Those servers receive standard technical information such as your IP address and browser type, which Unsplash handles under its own privacy policy.
You can block or clear cookies in your browser settings, and the guides will still be readable. If analytics or other third-party tools are added to the site later, this page will be updated to describe them.
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MARK · YOUR REQUESTS
Access, correction and deletion
01See it. Ask for a copy of the information held from your enquiry.
02Correct it. Fix details that are wrong or out of date, such as a changed phone number.
03Delete it. Ask for your enquiry to be removed from the site’s records.
04Stop contact. Ask that your details are not used to contact you again.
If you’re unhappy with how a privacy request is handled, you can raise it with the Office of the Australian Information Commissioner.
HOW TO ASK
Send a Window Enquiry with “Privacy request” as the subject. Use the email address you enquired with, so we can match the request to your record.
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MARK · UPDATES
Updates and related pages
If the way this website collects or handles information changes, we will update this page to match. You can send questions about this policy through the Window Enquiry form. The Terms of Use cover how the site and its guides may be used. For the window itself, start with How a Custom Window Order Starts or browse the Window Questions.